Häufig gestellte Fragen

 

General questions

Why is a Nordic Fire only being sold at the authorized dealer?

A Nordic Fire stove stands for quality. This quality is guaranteed by correct installation by the authorized dealer with many years of experience. With their experience and craftsmanship you can be sure of the best, most beautiful and safe installation, completely focused on your wishes.

Many of the Nordic Fire dealers have an extensive showroom where the stoves can be seen. Here you can obtain extensive information so you can choose the Nordic Fire stove which suits you best.

Where can I order spare parts for my stove?

Nordic Fire spares and accessories are available throughout Europe via our network of authorised dealers. These specialist dealers are able to offer you expert advice on purchasing and fitting the correct parts for your stove. For details of your nearest dealer please contact us.

My heater does not work (anymore), what can I do?

Despite all the care in the production of the Nordic Fire stoves, it is possible that something is not right. Your Nordic Fire dealer will professionally repair the defect after you have contacted him. In such a way that the fireplace functions perfectly again.

If necessary, your dealer can call in the Nordic Fire service department to repair the defect on your stove.

This way you are always assured of a correct solution.

Can I purchase a stove directly from Nordic Fire?

This is not possible. A Nordic Fire stove is only sold through the authorized dealer. Our dealers listen to your wishes and advise the fireplace which best suits your situation. The dealer will also inform you about possible delivery times, as these partly depend on the installer's schedule.

You can buy a Nordic Fire stove through the extensive dealer network, contact us to find a authorized dealer in your region.

Frequently asked questions

 

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