Warranty conditions

Thanks to the use of high-quality parts, the lifespan of a Nordic Fire stove is much longer. That is why we also offer an extensive warranty scheme. This allows you to enjoy your fireplace for a long time without any worries with a standard 2-year warranty.

 

   What can you do in the event of a malfunction or problem with your stove?

Despite all the care in the production of the Nordic Fire fireplaces, it can happen that something does not function properly. In that case, please contact your dealer or installer. In most cases, your dealer or installer will solve the problem immediately.

Your dealer or installer can contact Nordic Fire for advice or the (subsequent) delivery of parts. If this falls within the warranty period, the parts are covered by your warranty. Your dealer can charge costs for the hours worked.

 

   Our warranty conditions:

Nordic Fire guarantees that the appliance to which the guarantee certificate refers to has been manufactured with the utmost care and of proper material.

The date of purchase must be apparent from the invoice.

On this page you will find the warranty conditions per product type.

Warrenty terms and conditions pellet stoves


Warrenty terms and conditions room heating stoves


Warrenty terms and conditions boiler stoves

 

 

  

 

 

Warrenty terms and conditions pellet stoves

 

 

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 2-year warranty

New pellet stoves come standard with a 2-year warranty. Our stoves are also CE-approved for all Euro countries.

 

 

 

The following parts are covered by the warranty:

 

  • Smoke ventilator
  • Room ventilator (convection fan)
  • Quatz glowing plug
  • Gear motor
  • Gear
  • Motherboard
  • Wiring in the pellet stove
  • Pressure switch
  • Temperature protection sensor
  • K-probe

 

However, some parts are excluded from the warranty. Those are listed below:

 

The remote control

This remote control is covered by a 6 month warranty. A remote control will normally not fail quickly. However, a remote control is subject to knocks and drops and therefore has a limited warranty period.

 

Working hours
The replacement of a warranty part by the dealer or installer can be calculated. This is arranged in consultation with the dealer. The part is covered by the warranty.

 

Glass
A glass pane will not crack due to normal use. The glass can withstand peak stress of 1200 degrees. Glass can only crack by knocking or slamming the door of the stove. If this unfortunately happens to you, you can submit this to your insurance company. They will reimburse this in most cases.

 

Consequential damage
For example, discoloration due to the deposition of dust or damage to furniture due to heat radiation. Minimum distances to combustible materials are indicated. It is important that you observe these.

 

Wear parts
Wear parts include all parts that wear out or become worn out during normal use. This concerns the vermiculite, the burner tray and the sealing cord.

 

Sound
The Nordic Fire pellet stoves are very quiet compared to other brands. However, parts in the pellet stove can cause noise. This is a normal phenomenon and can possibly be remedied by cleaning or greasing the engines during normal maintenance.

 

It is important for you to keep in mind that the stove is regularly maintained. This is important to maintain the warranty. Please note the following:

 

  • The pellet stove must be installed by a Nordic Fire dealer / installer.
  • The pellet stove should be cleaned every year or sooner if the stove is used for more than 2200 hours per year.
  • The chimney should be cleaned at least once a year.
  • Only pellets with an EN+a1 approval and light in color may be used.
  • Pellets that are not tested can contain too much dust or do not always contain the right types of wood, which can cause poor combustion or damage.
  • Parameters may not be changed by the user. without consultation with the installer (or employees of Nordic Fire bv).
  • The device must not be treated roughly or damaged.
  • The warranty is invalidated by incorrect use (including use contrary to the instructions or the installation manual and other than normal use).
  • The warranty expires in the event of damage resulting from external factors. Some examples are: water damage, fire damage and lightning.
  • Dust in pellets and incorrect pellets can be disastrous for your pellet stove. Dust can cause major problems and lead to fire.
  • It is important to use the correct pellets and to remove dust from the stove as much as possible. (Check the reservoir, auger and all flue gas ducts regularly)
  • A pellet stove must always be connected to an grounded socket.

 

Pellet stoves are intended as additional heating. The seller is not liable for compensation for consequential damage, damage, direct or indirect, to persons or goods caused by or in connection with the pellet stove. Should such liability nevertheless exist on the basis of mandatory law, the seller is under no circumstances obliged to pay compensation of a higher amount than the seller can recover from its insurers with regard to the damage for which he is held liable.

 

 

 

 

  

 

 

 

Warrenty terms and conditions room heating stoves

 

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5 year warranty on Nordic Fire room heating stoves

Thanks to the high quality, we can give a warranty of no less than 5 years on the body of the Nordic Fire room heating stoves. Our stoves are also CE-approved for all Euro countries.

 

 

Warranty terms and conditions room heating stoves

Nordic Fire BV guarantees that the appliance to which the guarantee certificate relates has been manufactured with the utmost care and of sound material.

 

The warranty period for wood-burning stoves is 5 years. The date of purchase must be apparent from the purchase invoice.

 

Should a defect occur within the warranty period, at the base of the heater itself, which is the result of a material and/or manufacturing defect, Nordic Fire bv is prepared to provide the installer free of charge with the part on which the defect has been found. Without compensation on our part for disassembly and assembly. Any freight costs are for your account.

 

If the fault in the appliance is of such a nature that the installer cannot remedy it, Nordic Fire bv is only prepared to take care of this at the request of the installer.

 

The appliance must be installed and connected by a authorized dealer / installer. The installation must be in accordance with the national regulations or the enclosed installation instructions. The dealer / installer must first check the flue gas duscharge duct on the properly functioning.

 

 

The warranty will void if:

 

The fireplace has not been installed by an authorized Nordic Fire dealer.
The installation deviates from what is prescribed by Nordic Fire.
The above conditions are not, or only partially, met.
Changes have been made to the device without prior knowledge to us.
The device has changed ownership.
The guidelines of the user manual have not been followed.
The appliance has been neglected or treated roughly.
The original purchase invoice cannot be shown, or if any information on the purchase invoice has been changed, deleted, removed or made illegible.

 

Contrary to the provisions under point 1, a different warranty period applies to the following parts:

 

Glass parts: no warranty.
Sealing cord: no warranty.
Ceramic stone / vermiculite / cast iron inner lining: no warranty.
Fire grates and mechanically moving parts in wood-burning stoves: 1 year warranty.
Hairline cracks or breakage that normally occur in ceramic parts are also not covered by the warranty, as they do not affect the proper functioning of the appliance.
Wear or discoloration of the paint: no warranty.

 

For the other provisions, please refer to our General Terms and Conditions.

 

In the event of a warranty notification, it is important that we receive your details with the date of purchase for the registration of this warranty scheme.

 

 

 

 

 

  

 

 

 

Warrenty terms and conditions boiler stoves

 

 

2jaargarantie

5 year warranty on Nordic Fire boiler stoves

Thanks to the high quality, we can give a warranty of no less than 5 years on the body of the Nordic Fire boiler stoves. Our stoves are also CE-approved for all Euro countries.

 

Warranty terms and conditions boiler stoves

Nordic Fire BV guarantees that the appliance to which the guarantee certificate relates has been manufactured with the utmost care and of sound material.

 

The warranty period for wood-burning stoves is 5 years. The date of purchase must be apparent from the purchase invoice.

 

Should a defect occur within the warranty period, at the base of the heater itself, which is the result of a material and/or manufacturing defect, Nordic Fire bv is prepared to provide the installer free of charge with the part on which the defect has been found. Without compensation on our part for disassembly and assembly. Any freight costs are for your account.

 

If the fault in the appliance is of such a nature that the installer cannot remedy it, Nordic Fire bv is only prepared to take care of this at the request of the installer.

 

The appliance must be installed and connected by a authorized dealer / installer. The installation must be in accordance with the national regulations or the enclosed installation instructions. The dealer / installer must first check the flue gas duscharge duct on the properly functioning.

 

 

The warranty will void if:

 

The fireplace has not been installed by an authorized Nordic Fire dealer.
The installation deviates from what is prescribed by Nordic Fire.
The above conditions are not, or only partially, met.
Changes have been made to the device without prior knowledge to us.
The device has changed ownership.
The guidelines of the user manual have not been followed.
The appliance has been neglected or treated roughly.
The original purchase invoice cannot be shown, or if any information on the purchase invoice has been changed, deleted, removed or made illegible.

 

Contrary to the provisions under point 1, a different warranty period applies to the following parts:

 

Cooling coil: this should be checked at least once a year for any leaks from the temperature protection. Leakage of water can cause the cooling coil to corrode.

Fittings supplied by Nordic Fire: 1 year, with the exception of the temperature protection and overpressure protection. These latter parts can break after the fireplace overheats.

Glass parts: no warranty.
Sealing cord: no warranty.
Ceramic stone / vermiculite / cast iron inner lining: no warranty.
Fire grates and mechanically moving parts in wood-burning stoves: 1 year warranty.
Hairline cracks or breakage that normally occur in ceramic parts are also not covered by the warranty, as they do not affect the proper functioning of the appliance.
Wear or discoloration of the paint: no warranty.

 

For the other provisions, please refer to our General Terms and Conditions.

 

In the event of a warranty notification, it is important that we receive your details with the date of purchase for the registration of this warranty scheme.